Privacy Policy

1. About This Policy

ICW Marine (“we,” “us,” or “our”) operates icwmarine.com (the “Website”) to connect boat owners and ICW cruisers with trusted marine service providers. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

2. Information We Collect

Information You Provide to Us

• Contact Information: Name, email address, phone number
• Boat and Service Details: Boat type, location, service needs, project descriptions
• Communication Records: Messages, requests, and correspondence with us
• Location Information: Marina locations, service areas, geographic preferences

Information Automatically Collected

• Website Usage Data: Pages visited, time spent, clicks, navigation patterns
• Device Information: Browser type, operating system, IP address, device identifiers
• Cookies and Tracking Technologies: As described in our Cookie Policy below

3. How We Use Your Information

Primary Business Purposes

• Lead Generation: Connect you with qualified marine service providers
• Service Matching: Match your service needs with appropriate businesses
• Communication: Respond to inquiries and provide customer support
• Business Operations: Improve our services and website functionality

Marketing and Analytics

• Website Optimization: Analyze usage patterns to improve user experience
• Service Enhancement: Understand which services are most requested
• Communication: Send relevant updates about marine services (with your consent)

4. Information Sharing

Marine Service Providers

When you submit a service request, we share relevant information with qualified marine service providers, including:

• Your contact information
• Service requirements and boat details
• Location and timing preferences
• Project descriptions

Third-Party Service Providers

We work with trusted third parties to operate our website and business:

• Website Analytics: Google Analytics (see Analytics section below)
• Email Services: For communication and notifications
• Payment Processing: For any paid services (if applicable)
• Hosting Services: To maintain and secure our website

Legal Requirements

We may disclose information when required by law, to protect our rights, or to ensure user safety.

6. Data Security

We implement appropriate security measures to protect your information:

• Secure Connections: SSL encryption for data transmission
• Access Controls: Limited access to personal information
• Regular Updates: Security patches and system maintenance
• Third-Party Security: We work with reputable service providers with strong security practices

7. Your Rights and Choices

Access and Control

• Review Information: Request access to personal information we hold
• Corrections: Request updates to inaccurate information
• Deletion: Request removal of your personal information (subject to business requirements)
• Communication Preferences: Opt out of marketing communications

Cookie Controls

• Browser Settings: Adjust cookie preferences in your browser
• Opt-Out Tools: Use Google Analytics opt-out browser add-on
• Do Not Track: We respect browser Do Not Track signals where possible

8. Data Retention

We retain information for as long as necessary to:

• Provide our lead generation services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and website

Service request information is typically retained for 2 years to maintain service quality and handle follow-up inquiries.

9. Children’s Privacy

Our services are designed for adults seeking marine services. We do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on this website
• Update the “Last Updated” date
• Notify users of significant changes via email or website notice

11. International Users

Our website is operated from the United States. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States.

12. Contact Information